Warranty Policy
High Sierra policy is to honor product warranties only on products purchased from an authorized High Sierra reseller. If you purchase a High Sierra product from an unauthorized reseller, your High Sierra warranty may be deemed invalid. High Sierra bags carry a limited lifetime warranty to the original owner against defects in materials or workmanship under normal recreational use. If a warranted product fails due to a material or manufacturing defect, High Sierra will repair or replace the product at High Sierra's option. This warranty does not include products with wheels, which have a 5-year warranty. This warranty covers only defects in materials and workmanship. It does not cover normal wear and tear, accidents, normal fading, abuse, negligence and misuse or airline damage. High Sierra’s sole obligation under its warranties, and at its sole discretion, is to repair or replace the product.
Repair for Non-Wheeled Products - Limited Lifetime Warranty
Your product has a warranty which covers manufacturing defects in workmanship and materials. High Sierra's warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.
For items purchased within California on or after July 1, 2023, this warranty will not commence until the date the item is delivered
Please fill out the email form on High Sierra’s Contact Us page with details of your product and repair issue.
For faster service, copy and paste the below questions, followed by your answers in email form on the Contact Us page:
- 4 digit material group number located on interior label (Example below)
- Size and color of product
- Purchase information
- Detailed description of the damage that has occurred to your product
Repair for Wheeled Products - Limited 5 Year Warranty
For warranty repair evaluations, your product will need to be evaluated by High Sierra's Authorized Repair Center.
Please note any shipping costs to the repair center will be your responsibility.
For items purchased within California on or after July 1, 2023, this warranty will not commence until the date the item is delivered.
The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes:
- If the product is repairable and covered under warranty, the product will be repaired at High Sierra's expense and returned to you.
- If the product is not repairable and is covered under warranty, you will be contacted via email in regards to receiving a comparable warranty replacement at no cost to you.
- If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense. This will be communicated to you by the Authorized Repair Center via email.
- If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product. This will be communicated to you by the Authorized Repair Center via email.
When creating your repair ticket, your options of getting your product to the authorized repair center are below:
- You may choose to ship or personally bring your product to the authorized repair center. If you select to ship it to the repair center, High Sierra recommends using a carrier that will provide you with a tracking number.
- You may choose to personally bring your product to a Samsonite Company Store and the store will be happy to ship this to the repair center for you at a small fee:
- $15 for piece under 22"
- $20 for 23" or larger
(NO SHIPPING TO THE STORE IS PERMITTED)